Feedback templates

What it is

A feedback template is a reusable set of questions interviewers answer when they leave feedback. Every template includes three fixed questions - Title, Overall Rating (the Strong No → Strong Yes scale), and Additional Notes - and you can add your own custom questions on top.

Requires the Business plan. Building and editing feedback templates is a Business-plan feature; the default rating + notes form works without it.

Custom questions

Add questions of three types:

• Rating - the same Strong No / No / Yes / Strong Yes scale.
• Short answer - a one-line answer.
• Rich text - a longer, formatted answer.

Each question can be marked required, and you can reorder questions (the three fixed ones stay but can be repositioned).

Where templates apply

• Form templates - used by interviews on that form.
• Workspace defaults - applied to new forms as they're created.

There's also a built-in Basic template (Title + Overall Rating + Additional Notes) that can't be renamed, edited, or deleted.

Manage templates

1. When scheduling an interview (Schedule an interview), tick "Add a link that only interviewer can access", then make sure Feedback form is ticked under it.
2. Click the Template dropdown next to it (it shows the current template, e.g. Basic) and choose Manage feedback templates to open the manager.
3. Add a template, name it, and add your custom questions; set which are required and reorder as needed. Changes save automatically.
4. You can also set a default template, duplicate one, or delete a custom template.

Notes & limits

• Business plan required to create/edit templates.
• The system Basic template can't be changed or removed.
• You can't delete a template that's set as the default - set another as default first.
• Existing feedback already submitted isn't changed when you edit a template.
• Form editors manage a form's templates; workspace defaults are managed at the workspace level.